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Privacy Policy

Last updated: February 13, 2026

Introduction

Welcome to ScamShield ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mail scanning and fraud detection service available at check-scam.com.

By using our service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when using our service:

  • Account Information: Email address when you create an account
  • Contact Information: Email address when you contact us for support
  • Payment Information: Billing details processed securely through Stripe (we do not store payment card information)

Mail Scan Data

When you submit a photo of mail for analysis:

  • Images: Photos you upload are processed by our AI to detect potential fraud
  • Analysis Results: Verdict (fraudulent, suspicious, legitimate), risk score, and detected sender information
  • Limited Metadata: We store only the verdict, risk score, and sender name - we do NOT store personally identifiable information such as your full name, home address, or other personal details visible in the mail

Our Privacy Commitment

We explicitly do NOT extract, store, or use any personally identifiable information (PII) from the photos you submit. This includes names, addresses, account numbers, or any other personal details that may appear in your mail. Our AI analyzes mail only to detect fraud patterns - not to collect your personal data.

Automatically Collected Information

We automatically collect certain information when you use our service:

  • Usage Data: Features used and interaction patterns
  • Device Information: Browser type, operating system
  • Log Data: IP address, access times, and referrer URLs

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To analyze mail images, generate fraud assessments, and deliver requested features
  • Account Management: To create and maintain your account, process subscriptions, and manage billing
  • Communication: To send service-related notifications, support responses, and important updates
  • Improvement: To analyze usage patterns and improve our fraud detection algorithms
  • Security: To detect abuse and maintain the security of our service
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our service:

  • Supabase: Authentication, database, and storage services
  • Stripe: Payment processing and subscription management
  • Google (Gemini): AI-powered mail analysis
  • Vercel: Hosting and infrastructure services

Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal process or government requests
  • Enforcement of our Terms of Service
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: All data transmission is encrypted using SSL/TLS protocols
  • Access Controls: Strict access controls and authentication requirements
  • Data Minimization: We collect only the information necessary for our service and explicitly avoid storing PII from mail images
  • Secure Infrastructure: Industry-standard cloud security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services:

  • Account Data: Retained while your account is active and for a reasonable period after deletion
  • Scan Images: Stored securely to provide scan history; you may delete individual scans at any time
  • Analysis Results: Retained to provide your scan history and improve fraud detection
  • Billing Records: Retained as required by law and accounting standards

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information and scan history
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing of your personal information

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for authentication and core service functionality
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, but disabling certain cookies may affect service functionality.

8. International Data Transfers

Our service is hosted in the United States. If you are accessing our service from outside the United States, your information may be transferred to, stored, and processed in the United States. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.

9. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications for significant changes
  • Updating the "Last updated" date at the top of this policy

Your continued use of our service after changes to this policy constitutes acceptance of the updated terms.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: reg@check-scam.com
  • Website: check-scam.com

This Privacy Policy is effective as of the date listed above and applies to all information collected by ScamShield.